Training
Feeling confident and competent to resolve workplace conflicts in a respectful and emotionally intelligent way is a key skill for all HR professionals, managers and leaders. Equipping managers with such skills gives them the confidence to know when and how best to intervene when conflicts first arise.
In addition to bespoke training, we offer OCN accredited workplace mediation training. The National Accreditation in Workplace Mediation enables individuals to be confident, competent and accredited workplace mediators, whether in-house or as consultants. Delegates will gain the knowledge and skills to resolve serious breakdowns in working relationships between individuals in a range of complex workplace disputes.
We can support organisations wishing to establish an in-house mediation scheme, including the recruitment and selection of in-house mediators, embedding a mediation provision within the formal procedures; communications and awareness-raising; and evaluating the success of the scheme.
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Some of the training we offer:
Managing conflict constructively (half- & one-day options)
Mediation skills (half-, one- & two-day options)
Managing difficult conversations
Accredited mediation training
Mediating in student complaints
Become a Bullying & Harassment adviser
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Contact us to discuss your needs.
‘Really outstanding trainer – extremely professional, very thorough and supportive.’
Professor, University of Southampton
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'Clare gave me confidence - not only in the mediation process but also in my own ability to become a mediator.'
Head of HR, University
'I have been in education for over 30 years and I can safely say that Clare is quite exceptional and I would recommend her skills to anyone considering mediation training or requiring mediation themselves.’
University lecturer
'This has been a great experience with lots of learning from Clare who is clearly hugely experienced as a mediator and training leader.’
Executive coach
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